Frequently Asked Questions
At Blue Ridge Furniture we know that sometimes you have questions about our custom-made pieces. Please read the answers to the most frequently asked questions. If you still have a query, please contact us at the link below.
Do you charge sales tax?
No sales tax is charged for out of state orders. All Colorado orders picked up at our location in Ft. Collins, Colorado are charged 3.7% sales tax
What is your lead time?
Our lead times vary between 3-6 weeks. Call (888) 484-8875 for the current schedule.
What is your return policy?
Your satisfaction is very important to us. If for any reason you are unhappy with the product you have purchased, you may return it to us in original condition within 30 days for a full product refund, less shipping costs and a 15% restocking fee. Custom orders are not refundable if they were built to Blue Ridge Log Works standards and per order specifications. If you return an item to us you are responsible for packaging it properly to insure its safe return.
If I place an order now and order additional furniture in the future, will it all match?
Yes, although wood color does vary somewhat within a given wood species, we will use the same species and same finish to ensure matching pieces.
What is the difference between Kodiak Cased Goods & Blue Ridge Cased Goods?
Kodiak cased goods feature: log drawer fronts, curvy d. pulls, natural edged top & base Blue Ridge cased goods feature: flat drawer fronts, flat d. pulls, natural edged top.
What is the difference between peeled aspen & unpeeled aspen?
Peeled aspen is our standard lighter log finish. It is has beautiful light brown color tones. Unpeeled aspen is a darker more rustic looking log finish with dark brown & gray color tones.
What kind of finish is used & how is it maintained?
Liquid beeswax with linseed oil is applied to all pieces. Once a year it is recommended to reapply the wax to the furniture. To apply, wipe on wax using a cloth and buff out the excess. We sell the wax in small quantities if you need some. Also, a urethane/tung oil mix is applied to tops of chests, dressers, tables and seats for added durability. Use a damp cloth to wipe up spills and maintain the finish.
How do we select fabric for our living room furniture??
Select an upholstery weight fabric locally, ship required yardage to us. We will make cushions from your fabric.
Do you keep inventory in stock?
We do carry a limited inventory in stock on the most popular items. Although, in most cases your furniture will be made to order for you. Call (888) 484-8875 to check on current inventory.
Who will unload the furniture from the truck?
For freight shipments, it is “curbside delivery only”. This means the driver may or may not help you unload the furniture. You are responsible for unloading the furniture. Some larger items will require at least two people to unload off the truck. You may request a truck with a lift gate to make it easier to unload off the truck, additional costs will apply. Some blanket wrap carriers will unload off the truck and carry your furniture into the house. It depends on the carrier. Contact us if you still have questions (888) 484-8875.
What do I do when the furniture arrives?
In rare cases, damages do occur during transit. Please inspect your order upon arrival to ensure no transit damage. It is your responsibility to inspect all freight and note the damage on the bill of lading before signing it. Verify the quantity of items received matches the bill of lading. If the damage is repairable, note the damage on the bill of lading and save all packing materials. An inspection of the damaged item & packing materials may occur at a future date for verification. If the damage is major and unacceptable, refuse the shipment and contact us immediately at (888)484-8875. If the delivery driver is unwilling to wait for you to inspect the furniture, note that on the bill of lading as well.
What is the shipping time for my order?
Typically, most shipments take from 3-7 business days depending on your location. Call us at (888) 484-8875 and we’ll give you the freight company’s est. transit time.
How will I know when my order has been shipped?
We will contact you prior to shipping your order to let you know it is ready to ship and give an estimated transit time of your shipment. At your request, we will give you tracking information so you can track the shipment if you desire.
How will my order be shipped?
Smaller items will be shipped UPS or Fed Ex ground. Larger items and or larger orders will be shipped freight, either standard motor freight or blanket wrap/sealed divider carrier, whichever is most economical.
How will my order be packaged?
UPS or Fed Ex items will be boxed. Standard motor freight items will be secured to a pallet. Blanket wrap/sealed divider shipments will be loaded in the trailer with either cardboard or blankets & sealed until delivery to your location.
What are the shipping costs for my order?
We will ship your order in the most economical method available. Larger items will be shipped motor freight, either standard motor freight or blanket wrap/sealed divider carrier. Motor freight shipments are curbside delivery only. Lift gate and inside delivery services are optional services available by request. Small items will be shipped via ups or fed ex ground. Contact us and we will give you a freight quote.
What is your warranty?
We guarantee the quality of materials & workmanship of our furniture when used in an intended manner. Cracks, knots, worm holes, & color variations add character to the wood and are not defects. If a crack compromises the structural integrity of the wood, it will be replaced at our expense. All Blue Ridge Log Works furniture is warranted for 5 years on all parts. The specifics on warranty service depends upon the nature of the problem.
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