Cancellations and Return PolicyBill House
Generally, we are not able to accept cancellations to an order. However, at our discretion, we may make an exception to this policy if the cancellation request is made within 7 after placing the order and no company costs relating to the order have been incurred.
Your satisfaction is very important to us. If for any reason you are unhappy with the handmade furniture you have purchased, you may return it to us in original condition within 30 days for a full product refund, less shipping costs both ways and a 15% restocking fee. Custom orders are not refundable.